Pega provides an interesting method to generate the word document with our case data. It basically allows you to extract data from your...

“Mistakes are, after all, the foundations of truth, and if a man does not know what a thing is, it is at least an increase in knowledge.

Service Level Agreement in PEGA One of the more valuable features of the Pega CRM platform is the notion of service level agreements....

As the name suggests, Temporary cases are work objects which are not permanent, i.e. they are not stored in the Database. They just...

In many situations, a user may enter a case that has many of the same data values as another case already in the system. Usually,...

Introduction to Activities: An activity when defined consists of a sequence of steps, each of which can contain a method or an...